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Saturday, November 5, 2011

What is Presence?

What is Presence?
Presence is a real-time indicator of a person’s willingness and availability to communicate
· Typically represented by status: Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc.
· Includes details on user’s preferred method to communicate: voice, video or Instant Message
· “Find-Me”, “Follow-Me”, or “Hide-Me”
Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence status up to date while also creating streamlined business processes
Modes of Operation:
· Cisco Unified Communications Mode
· IM-Only-User Mode
· SIP Proxy Mode
· Microsoft Office Communicator Interoperability mode
Datasheet 8.6 8.5 8.0 7.0 6.0 1.0

Release Notes 8.6 8.5 8.0 7.0 6.x 1.0(3) 1.0(2) 1.0(1)
Licensing Information 8.6 8.5
7.0



Documentation Guide 8.6 8.5
7.0 6.0 1.0(3) 1.0(2) 1.0(1)
Compatibility Information 8.6 8.5 8.0 7.0 6.0


Install & Upgrade Guide 8.6 8.5 8.0 7.0 6.0 1.0(3) 1.0(2) 1.0(1)
Configuration Guide 8.6 8.5 8.0 7.0 6.0 1.0

Interoperability Guide



6.0 1.0(3)
1.0(1)
Maintain and Operate Guides 8.6 8.5
7.0 6.0 1.0

End User Guide 8.6 8.5 8.0 7.0 6.0 1.0(3)
1.0(1)
System Error Messages Guide 8.6 8.5 8.0 7.0 6.0


Operating System Guide 8.6 8.5 8.0 7.0 6.0 1.0(3)
1.0(1)
CLI Reference Guide 8.6 8.5 8.0




RTMT Guide 8.6 8.5 8.0




Serviceability Guide 8.6 8.5 8.0 7.0 6.0 1.0(3) 1.0(2) 1.0(1)
Presentations:
Cisco Unified Presence (PDF – 10 MB)
Cisco Unified Personal Communicator and Unified Presence 8.5 AM Deck (13 MB) (You need to have Cisco Partner level access)
Download Presence Software
Certification:
Cisco Unified Presence Specialist (PRSDI)
Trainings:
Configuring Unified Presence Server E-Learning Module
http://smbitsolutions.wordpress.com/2010/07/01/voiceunified-communications-trianings/
Cisco Unified Presence 8.5 & Workspace Exp Hands-on Lab
https://128.107.89.254
Username: cup-pod8
Password: hip2bsq
Cisco Unified CallManager 5.0 with Presence Live Demo
Cisco Unified Personal Communicator Live Demo
Third-Party Integrations with Cisco Unified Presence
Microsoft Exchange Integration with Cisco Unified Presence Release 7.x
Interdomain Federation with Cisco Unified Presence Release 7.x
MOC Remote Call Control with Cisco Unified Presence Release 7.x
Installing Cisco Unified Presence 7.0(1) on a VMWare Player for Integration with the Cisco Unified Application Environment Release 2.5
Tips and Tricks
Troubleshoot Cisco Unified Presence Server (CUPS) and Microsoft Exchange Integration Issue
Cup6QuickInstall
Cisco Presence Integration with CCM 7x
Cisco Unified Presence Version 6.0
CUPC users are logged in but always shown in “offline” status
Integration Note for Configuring Cisco Unified Presence Release 8.0 with Microsoft Exchange
How to set and collect CUPS traces
How to collect logs for the Cisco Unified Personal Communicator
Tech Tip: CUPS 8.0 and High Availability
Cisco Unified Presence 8.x and ‘Upgrade during Install’
The IP address configuration for the Cisco Unified Presence server is lost when an attempt is made to change it from the OS Platform Administration webpage
Cisco Unified Personal Communicator (CUPC) Photos
CUPC 7.1.1 with 9971
Configuring Basic Presence in Unified Communications Manager 7

Saturday, October 22, 2011

Presence Configuration for Examples

Setup#

Note:
Execution Flow:
CUAE is talking to CUPS which in turn is talking to CUPC
Where:
CUAE = <CUAE_server_ip> 
CUPS = <CUPS-IP> - CUPS Server
CUPC = <CUP client install on your PC>

CUCM User Settings#

Note:
* The CUCM version must be 5.0 and above 
* Each CUCM "End User" must be unique to the CUPS server. 

  • Create 2 - "End Users" with the settings listed below
  • The user "Password", "Digest Credentials" and "Confirm Digest Credentials" must all be set
  • Presence Group = Standard Presence Group
  • Check "Allow Control of Device from CTI"
  • Add bith users to the following groups, which in turn will give the user the appropriate roles
  • On CUCM navigate to "System->License->Capabilities Assignments" and for each end user added,
- Check Enable CUP - Check Enable CUPC
Note:
* Once you save these settings the user account is added to the CUPS server 
* Verify that the account has been added to the CUPS server by logging into the CUPS server using the admin account

https://<CUPS-IP address>:8443/ccmadmin 

 - Navigate to "Application->Cisco Unified Personal Communicator->User Settings" 
 - Retrieve the list of Users.

CUCM Trunk Settings:#

  • Create a SIP trunk pointing to the CUPS server
- Destination Address: CUPS IP - CSS: Unrestricted - Presence Group: Standard Presence Group

Note:
* Creating a "CISCO SIP Domain" or configuring the SIP Provider is not required. 

CUCM Gateway Settings:#

  • Add a H323 Gateway pointing to the CUAE Server
- Calling Search Space = "Unrestricted"

CUPS Settings:#

  • The CUPS should be configured to communicate with the CUCM.

CUPS User Settings:#

  • Set the "Application Profile Information" settings for each of your test users
- Log into the CUPS server using the admin account
https://<CUPS IP Address>:8443/ccmadmin
- Navigate to "Application->Cisco Unified Personal Communicator->User Settings" - Retrieve each user - Set the "Application Profile Information" settings and save the change as follows:

CUPC Software#

  • Install the Cisco Unified Personal Communicator Client software and take the default settings

CUPC Contacts Settings:#

  • Login to the CUPS server using http://<CUPS IP Address>/ccmuser and add the other user's name to the logged in user's contact list. Add contact details for each user.
- "User Options->Contacts"

CUAE Server Setup:#

  • Add CUCM Telephony Server associated with the H323 Gateway you created in step "CUCM Gateway Settings"
  • Add the CUCM H323 Gateway
  • Add a Media Engine
  • Add a IETF SIP Domain